Quality of Service
Horizon North is committed to continuously improving our operations and enhancing our customers’ experience. We hold ourselves accountable to our customers, shareholders, partners, and employees, by honouring our commitments, providing results, and striving for the highest quality.
We work to continuously improve our performance through proactive partnerships with the public, employees, sub-contractors and our suppliers. We provide services that consistently meet or exceed agreed upon requirements in a safe, timely, efficient, and environmentally sound manner. Horizon North creates an environment that encourages employees to achieve their maximum potential as individuals and as team members in improving productivity and the quality of service.
Horizon North is committed to:
- Meet the requirements of ISO 9001
- Foster a culture of “getting it right, the first time”
- Set and monitor targets and objectives
- Reduce incidents and customer complaints
- Deal with complaints efficiently and within an acceptable time period
- Identify improvements to existing working practices
- Ensure staff are fully trained and involved in quality improvement
- Provide a quality project management service through the delivery of projects
- Be responsible and accountable for the quality of service and quality of work